CASE STUDY•2 MIN READ•2025
Case study of Saltycustoms
This case study of Saltycustoms will cover the project's background, problem statement, proposed solution, and my responsibilities.
About Saltycustoms
🚀The official Saltycustoms website was established in 2024, featuring a frontend built with Next.js for rapid, SEO-friendly rendering and a backend powered by Express.js for scalable, efficient functionality. The website reflects their mission to "blend sustainability with quality" and serve businesses, aligning with their focus on merchandise solutions.
Problem Statement
❓Following is a list of the obstacles
- The absence of a chatbot on their previous website prevents the tracking of potential customer engagement through chat.
- The current site’s outdated aesthetics and lack of responsiveness fail to meet today’s digital standards or represent the company effectively.
- With lagging load speeds, the current website struggles to keep visitors engaged.
- The existing corporate website is without a CMS, leaving the team struggling to update content efficiently.
Proposed Solution
💡Following is a list of the solutions
- Implement an online chatbot on the website. This will enable direct communication with potential customers and allow for the tracking of chatbot interactions, providing valuable data on customer engagement.
- We upgraded the site to a visually stunning, user-friendly platform that aligns with current trends and reflects the company’s values.
- We transformed the slow site into a fast, visually striking platform that aligns with today’s digital standards.
- We built a fast, modern website with an integrated CMS and streamlining content updates.
My Responsibility
🎯Following is a list of my responsibilities
- To validate the chatbot’s accurate responses, confirm customer inputs are saved in the database, and ensure they appear correctly in the admin dashboard.
- Performance. To optimize site speed and ensure fast load times for an efficient user experience.
- Responsiveness. To ensure the site adapts seamlessly across multiple devices and browsers.
- Copy Writing. To ensure the correctness of client-provided copywriting on the site.
- Bug Reduction. To identify, report, and minimize bugs for a stable and reliable website.
Highlights
📌My Role
- Software Tester
Tags
- #WebDevelopment
- #CorporateWebsite
- #Analytic
- #AdminDashboard
- #AIChatBot
Contributors
Liew Soon Hen
Tech Lead
Natasha Kamarudin
Project Manager
Afiq Akmal
Frontend Developer
Rattana
Frontend Developer
Syamim Musa
Backend Developer
Irfan Murad
Backend Developer
Oscar Tan
Software Tester
Nur Hazimah
Software Tester
Hatta Ghazali
Software Tester
